BullionVault is an online precious metal investment service that works with customers from 122 countries and they have worked with more than 2.2 billion dollars of gold and silver transactions. BullionVault is owned by a Great Britain firm called Galmarley Limited.
Potential customers can open an account on their website free of obligation and if they need questions answered, they can call any of the support numbers found on BullionVault’s website to speak with a staff of courteous and knowledgeable representatives.
Customer Service and Products
The employees at BullionVault are ready to help customers from all over the world and besides all of the representatives speaking speak English, they also have service reps who speak French, Italian, Spanish, German, Japanese, Hindi, and Polish.
BullionVault connects buyers and sellers of precious metals from all around the world and customers can deal directly with one another or through BullionVault representatives. This exchange of products gives the buyers and sellers an advantage as it creates a robust competition that allows the best quotes for all precious metal items.
When purchasing precious metals, customers can search price charts, then set a limit to how much they want to spend, and simply send an order to BullionVault’s Order Board. Like any other ‘auction,’ if customers offer the asking price for an item, the purchase will be instant.
These transactions can be done online, but for customers who are leery of the online process, they can call and professional staff will take care of their order over the phone.
Storage and Fees
Once you purchase gold and silver from BullionVault, it is stored in one of three vaults: London, New York, or Zurich and insurance on your items is provided with this service for a low premium. These three vault sites are several of the world’s most secure sites, which keeps your insurance sot down.
The ownership records and statements for your purchase are kept and maintained by BullionVault and these records are published online each day under an alias to protect customer’s identity.
Once a customer requests to withdraw their gold or silver, they must pay a fee. The fee to withdraw gold, when normal bank transfer is not viable, is 1% and transportation and insurance is added.
If it is convenient for a bank withdrawal to take place, the cost for gold is 2.5% and an additional 5% is charged if the weight of the gold is under 400 oz. For silver, the cost if it is in whole bar form is 10%
The fee for silver (whole bars only) is 10%. Silver is vaulted in London and Zurich, Switzerland, and gold is stored in vaults in London, Zurich, Switzerland, and New York.
Many customers who purchase their precious metals from BullionVault choose to have their items vaulted in an overseas location to protect their investment from an exchange controls or costs.
Navigating the BullionVault website is not as clean and simple as other websites, but once a potential customer understands the process of buying and selling, they will quickly adapt to the system as in any other online business.
It’s a good idea to call and speak to a representative if they have any doubts about the process of buying and selling.
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